Location: London, Ontario
The focus of this role is to lead the core transformation team in orchestrating and executing all elements of the clinical transformation initiatives including: Change Management Strategy, Business & Clinical Process transformation, human resource management and financial and clinical data management.
Contract Duration: This is a temporary, 18 to 24 month opportunity. There is potential for the role to become a permanent leadership role at LHSC.
Co-Reporting Relationship: Laurie Gould, Executive Vice President, Chief Clinical Transformation Officer and Neil Johnson, Executive Vice President and Chief Business Operations Officer
The Transformation Lead will frequently collaborate and coordinate the various initiatives with executive sponsors, and the executive and senior leadership teams.
London Health Sciences Centre (LHSC), one of Canada’s largest acute-care teaching hospitals dedicated to excellence in patient care, teaching and research. Since 1875, LHSC has provided patient care for the people of London, the region, and beyond. Many national and international medical breakthroughs have been pioneered at LHSC, to the benefit of patients at home and around the world. Through our affiliation with Western University and more than 30 other educational institutions, we train more than 1,800 medical and health care professionals annually. Our physicians, residents and staff number nearly 15,000 and together they provide care for more than one million patient visits each year.
Working together to shape the future of health
LHSC is a leading academic health organization committed to collaborating with patients, families and system
- Deliver excellent care experiences and outcomes;
- Educate the health-care providers of tomorrow; and
- Advance new discoveries and innovations that optimize the health and wellbeing of those we serve.
Patients are at the centre of everything we do and we are guided by four values:
Compassion: Engaging others with kindness, sensitivity, and respect
Teamwork: Working together to serve others
Curiosity: Demonstrating a desire to gain knowledge through questioning and exploration
Accountability: Adhering to the highest standards of personal, professional and corporate responsibility
For more on the LHSC vision, mission and values visit: https://www.lhsc.on.ca/about-lhsc/our-vision-mission-and-values
Supporting the implementation of LHSC’s key strategic initiatives, the Transformation Lead will play a pivotal role in leading many of our strategic priorities including:
Deliver Exceptional Quality and Safety: Ensuring patients and families get the care that they need, when and where they need it, is at the heart of everything we do. This direction demonstrates our commitment to the well-being of those we serve.
Drive an Integrated Clinical, Teaching & Research Culture: As an academic health organization, LHSC fulfills its tripartite mandate comprised of patient care, education and research. This direction ensures that we realize the benefits that result when each of these mandates are effectively integrated and aligned with each other.
Forge and Nurture Key Strategic Partnerships: Many facets of LHSC’s mandate are delivered through its collaborative partnerships with others. This direction acknowledges the value of these relationships and provides opportunity to pursue new and or enhanced relationships.
Support and Empower Our People: Nothing in this plan is possible without the efforts of the clinicians, staff, researchers, learners and volunteers who show up every day and make what we do possible. This direction focuses on strategies to support and empower our people.
Ensure Organizational and Resource Alignment: Achieving success in this plan requires that organizational structures, processes and resources be realigned in order to improve the value of services provided. This direction ensures our organizational sustainability.
LHSC continues to expand efforts to transform clinical and business operations to find new and innovative ways to deliver high quality and efficient care while ensuring resources are aligned to support strategic priorities. The Transformation Lead role will be pivotal to the business, cultural and operational transformation that is being undertaken and will interact with front line staff, senior leadership and LHSC’s Board of Directors.
Given the significant transformational agenda LHSC is implementing, the Transformation Lead will have significant visibility across LHSC’s Leadership team, with direct influence on the development and roll-out of organizationwide clinical transformation strategies and change management programs. The Transformation Lead will oversee the deployment of and execution of all elements of the transformation initiatives including: Change Management Strategy, Business & Clinical Process transformation, human resource, financial and clinical data management
Although a role of significant influence, the Transformation Lead will oversee LHSC employees that have deep knowledge of the opportunities ahead, and non LHSC employees that bring a multi-sector knowledge and experiences across all areas of Lean, project management, data management and transformational change.
The following are primary accountabilities’ and areas of focus for the role in the 2019 fiscal year:
- The development and ownership of a Transformation Project Plan including Business Operations Transformation, Clinical Operations Transformation and Quality Transformation and all sub- initiatives and components;
- The engagement of senior LHSC stakeholders to ensure risks are appropriately considered and maximum benefits achieved;
- Supporting the ongoing identification of new opportunities to be added to the Transformation Project Plan to drive further improvements as part of a multi-year plan;
- Ongoing development of innovative strategies in emerging trends and appropriate select business cases, i.e. reviews and challenges status; and
- Develops and implements change management strategies to ensure successful implementation of initiatives;
- Develops and implements communication plans to ensure engagement of all stakeholders;
- Develops and implements patient and family centered methodologies for initiatives;
- Assimilates data/trend information from multiple sources, determining appropriate courses of action regarding unexpected/urgent issues to ensure optimal outcome/impact, i.e., develops and builds relationships with other portfolios such as Decision Support, Finance, Human Resources and Communications.
LHSC’s Transformation Lead will be a transformative leader with demonstrated experience in partnering with a variety of stakeholders to orchestrate significant transformational change in large and complex organizations, preferably in an academic acute care hospital. He/She will be a team player with broad-based business/financial acumen, strategic insight and sound judgment along with proven, in-depth culture change leadership, Lean/process improvement and project management experience across the transformational change spectrum. He/She will be able to lead in a values based, results focused-and team-oriented culture.
The individual we seek will also possess the following:
- An experienced transformational change and Lean/ process improvement executive champion with 15+ years’ experience in a large and complex, global organization, preferably with a strong, customer-centric Business to Customer (B2C) organization where culture is a key differentiator to an effective customer/client/patient experience;
- Given LHSC’s size and complexity, experience in a larger sophisticated organization environment will be a primary consideration;
- Proven track record of developing agile organization transformation strategies that have significantly transformed service delivery that directly impacted costs, innovation and customer experience;
- Ability to manage and lead a team of transformation experts (business process and clinical process specialists) and financial/clinical data experts for an organization that spans across multiple sites. Experience continuing the evolution, development and transition of the transformation team so it is capable to deliver on the aggressive transformation strategy;
- A track record of success working within a unionized labor environment;
- Experience leading within a dynamic, complex organization known for innovative and high quality clinical practices and superior employee engagement and productivity;
- Financial management experience is required, with an understanding of how to adapt service delivery models and framework to balance quality and service requirements within a resource constrained environment;
- Proven high level communication skills when dealing with multiple stakeholders;
- Previous experience within an organization that has developed and maintained a strong focus on operational excellence and continuous improvement, would be strongly desired; and
- Ability to communicate both verbally and in writing on controversial or complex topics to employee groups, management at all levels of the company, the Board and outside organizations.
Role Specific Leadership Attributes
- Unquestioned business ethics and personal integrity and a genuine commitment to LHSC values; Creates a long-term, strategic outlook and orientation with the ability, willingness and humility to “roll up their sleeves” as needed;
- Exhibits strong leadership and a high degree of cross-functional cooperation;
- Has demonstrated the ability to identify, attract, develop and retain top talent, maintaining strong engagement across high performing teams. Actively contributes to development of talent within and outside their team;
- Comfortable leading in a patient and family-centric environment;
- An ability to communicate complex concepts simply;
- As a solutions-oriented leader, fosters a culture of accountability, curiosity, compassion and teamwork; and
- An optimistic and highly emotional intelligent leader, with a can do attitude and with the ‘grit’ to be able to assertively handle setbacks as learning opportunities that arise.
- A Master’s degree in business or health administration or other relevant discipline is required.
- An advanced Lean professional certification is highly desired.
$140,232.30 per annum to $175,293.30 per annum
LHSC offers comprehensive employee benefit and pension program. LHSC is a member of the Healthcare of Ontario Pension Plan (HOOPP).
Open: January 8, 2019
Deadline: January 25, 2019
To apply, please visit our Careers site: https://www.lhsc.on.ca/careers/careers. Job Posting #64099.