Join us in CHA Learning: developing people – in service of healthcare
As part of a highly collaborative team, the Program Coordinator, Health Information Management plays an integral role in the delivery, administration, coordination and quality of one of our flagship professional programs: Health Information Management (HIM). Delivered in partnership with Algonquin College and accredited by the Canadian College of Health Information Management (CCHIM), our national HIM Program is the largest in Canada with an almost 70-year history. This online education program is widely recognized for its quality and for the value it provides to the health care sector, including HealthCareCAN member organizations. As a result, the Coordinator is a key link between students, faculty, employers, partners, and other members of our CHA Learning team.
An ambassador for CHA Learning’s mission and vision, you will bring a passion for lifelong learning and a strong customer-centered approach to engaging with students and stakeholders.
You must have exceptional communication, multi-tasking and organizational skills and love fast-paced, busy, and customer-centered work. You will be the go-to person for HIM applicants and students and often the first person students contact whenever they need help or advice throughout their journey with CHA Learning. In support of all this, you will draw on your creativity, problem solving and critical thinking skills, attention to detail, and diplomacy to assure an excellent student experience and to foster student retention and recruitment. In sum, you will foster student success in their academic and career goals. You will always be looking for opportunities to improve processes and the quality of our services to students.
You must have technological proficiency, and will engage with a variety of learning technologies, software and data tracking and reporting tools.
Employment type: 18 month term – parental leave with possibility of extension
Duties and Responsibilities:
Customer Relations and Student Retention
- Acting as the “Director of First-and-Lasting Impressions” for prospective and current HIM students, you understand the value and importance in being friendly, informative and supportive while you answer questions and provide assistance;
- Responds with confidence and in a timely manner to inquiries, upholding CHA Learning’s values, policies and
- Counsels students and guides them through the program by addressing their questions and concerns and connects them with the appropriate person when necessary.
- Maintains all student accounts, student information and access to the learning management system and courses;
- Manages tuition payment processes in collaboration with other members of the team;
- Supports students during the continuation of their program by answering questions, providing first-tier technical support, and ad hoc requests for letters, forms and information;
- Runs learning reports to monitor, manage, and communicate student status and grades to relevant stakeholders; administers, communicates and manages changes in student status;
- Implements a framework for student retention to help aid students throughout the program.
- Supports student awards processes.
- Manages high risk or imminent student challenges in consultation with other members of the team.
Recruitment and Admissions
- Develops a strong understanding of the admission and PLAR requirements for the program and will review applications to ensure eligibility and communicate the outcome or additional needs to students;
- Maintains databases related to HIM and works within different systems to ensure we have accurate and timely records and information, using tools such as WordPress, Excel and our learning management systems, Moodle and Brightspace;
- Focusing on recruitment, you will build relationships with prospective students and support their transition into the program.
Practicum Coordination and Support
- Supports students who are arranging practicums by assisting in identifying possible sites; providing information about practicum requirements; and communicating with practicum supervisors, as needed;
- Reviews affiliation agreements, and manages information related to special site requirements e.g. (insurance, police record checks, immunization records, and other terms of the agreements);
- Manages some practicum site requests and ensures that all requirements (as per affiliation agreements and special arrangements) are met, including the collection and review of required practicum placement documentation (e.g. police record checks and immunization forms).
- Works with CHA Learning team and contracted faculty to support ongoing program development, improvement and maintenance;
- Expertly navigates the Learning Management System to ensure courses and programs are set up in an effective, efficient and user-friendly manner;
- Acts as a liaison with accrediting body –CCHIM – and our partner in delivering the program – Algonquin College – as CHA Learning meets their requirements and program objectives (e.g. to produce annual reports, reporting of statistics).
- Supports textbook purchasing and sales processes.
- Acts as primary contact for faculty, providing support during course maintenance and updates as well as throughout the academic year to address student or course concerns or needs.
Other related duties as required to support the needs of HealthCareCAN and CHA Learning.
- University degree or college diploma required, preferably in a related field (e.g., health information, health informatics, health and life sciences, adult education, or business administration);
- Experience supporting training, learning and/or program development , offered via distance/online using a Learning Management System (Moodle, Brightspace);
- Excellent customer service and communication skills, ability to empathize, be diplomatic and build relationships with students and stakeholders;
- Exceptional attention to detail, time and task management, high degree of organization; creativity; critical thinking, confidence and maturity;
- Proficient in the use of the Microsoft suite of applications, such as Word, Excel, PowerPoint, and Access;
- Strong interpersonal skills and desire to regularly collaborate, with proven performance in a team-based environment, including but not limited to cultural sensitivity, an ability to resolve conflicts and build consensus, and respect for all;
- Knowledge of financial procedures as well as office management practices and records management skills;
- Ability to examine and improve work flow collaboratively.
- Graduate of a health information management program would be considered an asset;
- Healthcare experience an asset or understanding of the Canadian health system;
- Project management experience an asset;
- Experience working with web based applications (e.g. WordPress);
- Knowledge of education and training and adult, online learning specifically;
- Experience with not-for-profit and/or charitable organizations, particularly within a health environment.
Job pressures require dealing with competing or changing priorities, responding quickly to student issues and questions and coordinating multiple projects and tasks concurrently. To support the demands of the job, flexibility of the work schedule is needed at times. Some early morning and evening work may be required during peak or exam periods.
How to apply
To apply for this opportunity, please forward your cover letter and resume, in confidence, no later than May 23rd, 2019 to firstname.lastname@example.org. Please quote JD0519 as your reference number. We thank all applicants for your interest; however, only those selected for interview will be contacted.