Canadian Patient Safety Officer Course
The Canadian Patient Safety Officer Course (CPSO) is jointly developed and delivered by the Canadian Patient Safety Institute and HealthCareCAN, supported by experts from across Canada and internationally.
Providing an overview of the fundamentals of patient safety, the Canadian Patient Safety Officer Course equips healthcare professionals and leaders with the information, tools, and techniques to build a strong patient safety culture within their organizations.
Who does this course target?
The CPSO Course is intended for healthcare professionals and leaders who have the formal responsibility of disseminating patient safety principles and programs throughout the organization including patient safety officers, clinical managers, nurses, physicians, educators and allied health professionals.
The CPSO Course is available in two delivery models: in-person or online. In both options, participants will interact with one another and expert coaches, and will learn to:
- Use our tools and techniques to develop a patient safety program
- Recognize system-induced patient safety incidents
- Recognize human factors related to patient safety, such as non-technical skills or fatigue
- Understand high-risk clinical processes
- Develop strategies to influence and enhance patient safety culture
- Foster communication, teamwork, and organizational culture as it relates to patient safety
- Examine other special and emerging topics in patient safety
|Practice / Projects||Ideas and Actions Tool
||Ideas and Actions Tool
Learn from foremost patient safety experts.
How is patient safety culture created? Who has a role?
Dr. Michael Leonard
Adjunct Professor of Medicine, Duke University School of Medicine
The in-person course is delivered in Ottawa in a workshop format, where professionals will learn and become patient safety officers via a compressed 4-day curriculum delivered by foremost patient safety experts. The in-person course allows learners to have a dedicated time and space for an intensive learning experience focused on patient safety. Learners have an invaluable opportunity to network and concurrently learn from peers from across the country.
Registration for May 2015
|Workshop Dates:||May 26 – 29, 2015|
|Location:||Fairmont Château Laurier
|Early Bird Registration Deadline:||March 2nd, 2015|
|Early Bird Tuition:||$3,600.00|
|Registration Deadline:||April 23rd, 2015|
|Dr. Ward Flemons, MD, FRCPC, FACP
Quality and Safety Education Lead
FMC, Tom Baker Cancer Centre
Professor of Medicine
University of Calgary
|Paula Beard, MA, ACP
Executive Director – Patient Safety
Alberta Health Services
Cecilia Bloxom, APR, ABC
Director, Strategic Communications
Canadian Patient Safety Institute
Patients for Patient Safety Canada
Quality and Clinical Safety Leader
Kingston General Hospital
|Dr. Amir Ginzburg, MD, FRCPC
Medical Director, Quality and Performance
Trillium Health Partners
University of Toronto
|Dr. Chris Hayes, MD, MSc, MEd
Medical Director, Quality and Performance
St. Michael’s Hospital
Canadian Patient Safety Institute
|Dr. Pat Croskerry, MD, PhD, FRCPC (Edin)
Professor, Emergency Medicine
|Dr. Mark Fleming, PhD, MSc, MA
Associate Professor and Graduate Program Coordinator
Department of Psychology
Saint Mary’s University
|Linda Hunter, RN, MScN, PhD(IP)
Chief Nursing Officer
The Perley Rideau Veterans’ Health Centre
Health Sector Executive & Consultant
|Leah Gitterman, MHSc
Manager, IGNITE Consulting
Infection Prevention and Control
University Health Network
|Rachel Gilbert, MA
Human Factors Specialist
Centre for Global eHealth Innovation
Toronto General Hospital
|Dr. Michael Leonard, MD
Adjunct Professor of Medicine
Duke University School of Medicine
|Dr. Lisa Calder, MD, MSc, FRCPC
Ottawa Hospital Research Institute
Assistant Professor and Attending Staff Physician
Department of Emergency Medicine
University of Ottawa
|Dr. Martin Wale, BMBS, FRCPath, MBA, CCPE
Deputy Chief Medical Officer, and
Executive Medical Director,
Medical Affairs and Research
|Laura E. Hirschinger, RN, MSN
Performance Improvement Professional
University of Missouri Health System
Chief Executive Officer
Canadian Patient Safety Institute
|Dr. Gordon Wallace, MD, CCFP(EM), FRCPC
Managing Director, Safe Medical Care
The Canadian Medical Protective Association
HealthCareCAN will apply a 50% processing fee for any cancellations received in writing up to ten (10) business days prior to the course. No refunds will be provided for cancellations received less than ten (10) business days before the course.
Registrations are transferable and substitutions may be considered up until 48 hours before the event and subject to availability of another session, registrations can be deferred to another date.
HealthCareCAN reserves the right to cancel or reschedule the course subject to registrations. In the case of course cancellation registrants will be notified by email and be offered the choice of a full refund or to transfer their registration.
BUILD A STRONG PATIENT SAFETY CULTURE. GET THE INFORMATION, TOOLS AND TECHNIQUES TO DEVELOP LEADING PATIENT SAFETY PRACTICES IN YOUR ORGANIZATION.
The new online course is based on the in-person course, and is designed for professionals who are unable to travel or who prefer to learn flexibly and at their own pace. The online course can be completed in 100 hours of study, delivered entirely online using readings, videos, webinars, discussion forums, hands-on project work, and expert faculty to provide support and feedback. Participants not only learn about patient safety essentials, but have a chance to reflect, apply new knowledge and tools to their work environment, and receive feedback from faculty.
Learners have up to 12 months to complete the course. Online learning provides a cost-effective alternative for busy professionals to learn in an environment that allows maximum flexibility. Healthcare professionals can learn when they want, where they want, while continuing to interact with other professionals and experts from across the country. Learners can pace themselves, and have access to one-on-one support from faculty as desired. Participants may enroll and start the program at any time.
|Length||100 hours to be completed within 12 months|
CHA Learning accepts only online registrations; this allows us to be efficient in how we respond to students.
If you choose to register for the program you will be asked to provide the following information on the Registration Form:
- Your contact information, including mailing and email addresses
- Confirm you have minimum of three years of healthcare work experience
- Confirm you have approval from a supervisor or process owner to participate in this course
- The name of the supervisor or process owner
- Confirm that you have identified a patient safety improvement goal
- Confirm you have the ability to meet technical requirements listed below
English is the language of instruction for all CHA Learning courses. In order to be successful in the course work, English proficiency is required and it is essential that students be competent reading, writing and speaking English. It is therefore expected that all written assignments submitted as part of the course work show proficiency and clarity. Course work submitted that does not meet the level of proficiency and clarity required may be returned for revision, or may not meet the standards to achieve a passing grade.
CHA Learning’s standards for English proficiency are outlined below. You do not need to submit proof of having met the standards below, however CHA Learning courses are designed for those who meet these standards.
Completion of a minimum Canadian grade 12 English, or equivalent, as assessed by a formal education assessment (e.g. World Education Service). Applicants who do not have grade 12 English or higher should possess English proficiency, at or above the following standards:
- Canadian Academic English Language Assessment (CAEL) with a minimum 60 overall band
- Test of English as a Foreign Language (TOEFL) Internet Based Testing (IBT) with a minimum overall score of 80 (minimum score of 20 in each category)
- Canadian Language Benchmark Assessment (CLBA) with a score of 8 in all sections
- International English Language Testing System (IELTS) Band 6 or higher
After you pay the program tuition you will receive instructions via email to complete the Registration Form.
|Screen Resolution||800×600 (minimum); 1024×768 (recommended)|
|Internet Browser||Firefox 4, Internet Explorer 9, Safari 5, Google Chome 11, Opera 9|
|Plug-ins||Pop-up blocker: DisabledJava Script: EnabledCookies: Enabled|
|Internet Connection||Broadband (cable or DSL) connection required|
|Software||Word processing software, Adobe Reader|
|Other||Access to a scanner|
Students must have basic computer knowledge and internet navigation skills in order to complete the course. Students must have access to a computer with Window 7 or higher in order to access the required program resources. Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
Please note that CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website, we do not provide technical support for internet and/or basic computer use.
There is one required textbook:
- Patient Safety by Charles Vincent, 2nd Edition (2010)
Important: The cost of this book is included in the price of tuition. The book will be shipped to you after your tuition payment is received.
All additional materials will be available online through the CHA Learning Gateway. You will be provided access to the CHA Learning Gateway and the additional course materials after your tuition payment is received.
The online version of the Canadian Patient Safety Officer Course consists of eight units.
- Recognize patient safety from a systems level perspective across the continuum of care
- Summarize key points in the history of the patient safety movement both nationally and globally
- Explain basic language and common terms used in patient safety with reference to WHO taxonomy
- Cite examples of major findings from benchmark studies including the ‘Canadian Adverse Event
- Describe the relative contribution of the individual and the system to patient safety
- Define complexity science
- Describe key attributes of high reliability organizations and how they relate to healthcare
- Apply elements of a safety management system taken from high reliability organizations
- Recognize the principles of reliability science
- Explain how the elements of resiliency contribute to safer care
- Recognize opportunities to improve patient safety through the use of standardization
- Explain how measurement can be used to monitor, improve, and sustain reliable system performance
- After completing the module, you will be able to:
- Define human factors and human factors engineering
- Apply human factors theory to patient safety situations
- Examine patient safety situations using the ‘Human-tech Ladder’
- Discuss the importance of cognitive biases and their impact on patient safety
- Apply the ‘hierarchy of effectiveness’ to patient safety situations
- Define “Just Culture’
- Differentiate between culpable and non-culpable acts
- Understand the nature and importance of culture and relationship with patient safety
- Evaluate current culture – Measure, track, and monitor culture
- Identify and test ideas to improve the patient care experience
- Gain an appreciation for the degree to which “non-technical” human error contributes to incidents and accidents.
- Understand the essential components of Crew Resource Management, its use, its challenges, and its potential application within the healthcare environment.
- Understand how current and emerging (CRM) tools and techniques are being used to help enhance communication, team synergy, and trap error
- Inform the patient, family, healthcare organization, media and the broader community after a critical incident. This will include the development of a crisis communication plan and the building of key messages for the specified target audience.
- Use a variety of communication tools and techniques to enhance and assess understanding on the part of patients and their families
- Explain the relationship between effective teamwork and improved patient care and safety
- Describe a culture supportive of reporting, disclosing, learning and sharing
- Establish a clear and consistent approach to disclosure and apology related to harm that supports patients, families and healthcare providers to heal and rebuild trust
- Apply the ‘Canadian Incident Analysis Framework’ using the 6 step incident management continuum
- Identify the key elements of an effective communication approach when working with patients, families, healthcare organizations, media and the broader community after a critical incident.
- Develop a crisis communication plan and the build key messages for specified target audiences.
- Predict a range of responses healthcare providers and their families may experience during and following an adverse event.
- Use the Model for Improvement to guide: setting AIMs; establishing measures; identify change ideas, and test those changes through PDSA cycles
- Use improvement charters to: document and communicate the aim, identify the team and the plan for testing and implementing changes.
- Integrate change management approaches to minimize resistance and maximize success of patient safety initiatives
- Embed measurement and evaluation techniques into your patient safety program.
- Develop system level strategies for achieving, sustaining, and spreading better practices
- Apply Front-Line Ownership (Liberating Structures and Positive Deviance) techniques to move from the “what to do” to the “how to do” when facilitating improvement work
- Recognize the central role patients and families have in creating a safer healthcare system
- Identify key strategic and operational factors for successful change management
- Mitigate against or manage disruptive conflict during change
- Describe the role of board and senior leadership in supporting quality patient safety improvement
- Understand the physician perspective in establishing partnerships for quality and patient safety improvement
- Identify appropriate levers to support quality and patient safety improvement
You will be evaluated on eight quizzes, three assignments, a reflective tool and a final project.
Your final mark will be calculated based on the following components:
- Reflective Tool: 5%
- Unit 1 Quiz: 5%
- Unit 2 Quiz: 5%
- Unit 3 Quiz: 5%
- Assignment 1: 10%
- Unit 4 Quiz: 5%
- Unit 5 Quiz: 5%
- Unit 6 Quiz: 5%
- Assignment 2: 10%
- Unit 7 Quiz: 5%
- Unit 8 Quiz: 5%
- Assignment 3: 10%
- Discussion Forum Participation: 10%
- Final Project: 15%
- All quizzes, assignments and the reflective tool must be completed prior to completing the final project
- You will need to earn a grade of 60% or greater on your final project and your overall course grade in order to pass the course
Due Dates for the Reflective Tool, Quizzes, Assignments and Final Project:
- The reflective tool, quizzes, assignments and the final project can be completed at any time within a one-year period of time
- It is strongly recommended that all course activities be completed in the order specified above
- The reflective tool, quizzes and assignments must be completed prior to completing the final project
Location for the Reflective Tool, Quizzes, Assignments and Final Project:
- The reflective tool, quizzes, assignments and the final project are completed online through the CHA Learning Gateway
Barbara Saunders, BSR, FCAOT
Managing Consultant (Retired), Fraser Health Authority
Barbara is an Occupational Therapist who specialized in stroke rehabilitation. Her clinical, academic and professional leadership was recognized when she received the national award and designation as Fellow of the Canadian Association of Occupational Therapists. Her resultant national publication started her quality improvement journey. She has facilitated healthcare improvement for over 30 years, sat as Executive member of the provincial quality association and co-authored two Canadian Hospital Association publications on Quality Management in healthcare and in rehabilitation. Barbara has been Manager and Director, Clinical Programs, and has been dedicated to quality improvement and patient safety since 2000. In her most recent role as Managing Consultant, Accreditation & Strategic Quality Improvement Initiatives, Quality Improvement and Patient Safety, at BC’s Fraser Health Authority, she led regional accreditation and coached Governance, Senior Leadership and 25 regional programs to embed accreditation standards and Required Organizational Practices into daily operations. She developed the quality improvement and patient safety module of the regional on-line orientation and the portfolio’s Patient Safety Education Framework, facilitated regional improvement teams and led cross-regional ROP strategies. Barbara participated on Accreditation Canada’s Program Advisory Committee and co-chaired the BC Provincial Accreditation Council with the Ministry of Health.
Kristi Chorney, MSc Human Factors/System Safety
Manager Quality, Patient Safety and Risk, Brandon Regional Health Authority
Kristi is currently the Prairie Mountain Health Regional Manager of Patient Safety, Quality and Risk in Manitoba. Kristi has lead or facilitated numerous Safer Healthcare Now! Initiatives, as well as various provincial patient safety projects such as the development of Board level patient safety indicator reporting template; critical incident disclosure educational pamphlets for patients, families and healthcare providers. She is the past Chair of the Regional Health Authorities of Manitoba Quality, Patient Safety and Risk Network. She has completed the CHA Risk Mangment course, Lean/Six Sigma Green Belt certification and the LEADS Collaborative program. Kristi completed the MSc in Human Factors and System Safety from Lund University.
Pauline MacDonald, MHA, CHE
Director Quality Management (Retired), Guysborough Antigonish Strait Health Authority
Pauline’s educational background includes a BSc in Physiotherapy and a Masters in Health Administration from Dalhousie University. She has been a member of the Canadian College of Health Leaders (CCHL) since 1990, and achieved the Certified Health Executive (CHE) designation in 2003. Pauline completed the Patient Safety Officer Course with the Canadian Patient Safety Institute (CPSI) in 2007. She was a member of the Teamwork & Communication Working Group, quality & patient safety leaders brought together by CPSI to address 2 of the Competency Framework domains.
Pauline has twenty years’ experience in quality management – health planning, quality improvement and evaluation. Her passion is achieving excellence in quality with a focus on patient safety. Pauline has worked in all aspects of healthcare– acute care, long term care, home care and other aspects along the continuum of care.
“I love to share what I have learned over my career and look forward to doing so as faculty for the CPSO on-line course.”
The Canadian Patient Safety Officer Course – online version is co-sponsored by HCC and CPSI and has been developed by a diverse group of patient safety and quality improvement thought leaders and practitioners. HCC and CPSI would like to acknowledge and thank the following contributors for their generous sharing and contributions of time and expertise:
- Paula Beard,MA, ACP
- Executive Director, Patient Safety
- Andrea Bishop, MHSA, PhD
- Postdoctoral Fellow, Department of Psychology
- Lisa Calder, MD, MSc, FRCPC
- Associate Scientist/Assistant Professor and Attending Staff Physician, Department of Emergency Medicine
- Ruthe-Anne Conyngham
- Chair, Board of Directors
- Pat Croskerry, MD, PhD
- Professor, Department of Emergency Medicine
- Director, Critical Thinking Program
- Mark Daly, RRT MA (Ed)
- Director of Education
- Donna Davis, RN
- WHO Patient Safety Champion/Co-Chair, Patients for Patient Safety Canada
- Jonathan Gilleland, MD, FRCPC
- Associate Professor/Patient Safety Officer, Division of Pediatric Critical Care
- Leah Gitterman, MHSc
- Manager, Senior Consultant
- Chris Hayes, MD, MSc, MEd, FRCP(C)
- Medical Director, Quality & Patient Safety / Medical Officer
- Wrae Hill, MSc, RRT, FCSRT
- Manager, Human Factors and System Safety
- Janet Hodder, BScN
- Manager of Quality and Risk
- Michael Leonard, MD
- Adjunct Professor of Medicine, Duke University School of Medicine
- Rachel White, MA
- Human Factors Specialist
- Kristi Chorney, MSc Human Factors/System Safety
- Manager Quality, Patient Safety and Risk
- Pauline MacDonald, MHA, CHE
- Director Quality Management (Retired)
- Barbara Saunders, BSR, FCAOT
- Managing Consultant (Retired)