Governing for Quality and Patient Safety Series
HealthCareCAN’s Governance Development Program (GDP) provides a framework of courses that provides governors with knowledge and tools to transform their health organization. The Governing for Quality and Patient Safety Series is the newest professional development series in the GDP. Designed for health system Boards of Directors and senior leaders, this series will extend your knowledge of emerging issues in quality and patient safety and provide tools to help you strengthen your accountability for and influence over your organization’s performance.
Through the Governing for Quality and Patient Safety Course, you will develop key competencies including the ability to:
- Understand quality measures, monitor and report on performance
- Foster a board culture that embraces quality and patient safety and engenders that culture throughout the organization
The course is designed to fit the tight schedules of health executives and board members, providing maximum flexibility so that you can learn at your own pace wherever and whenever you want. Delivered entirely online, the course includes readings, videos, webinars, discussion forums and a final project. You will get the opportunity to learn from others as well as high-profile and expert facilitators from across the health system.
|Length:||15 hours to be completed over 4 months|
Please note that during the registration process you will be asked to provide a copy of your current resume. CHA Learning reviews resumes to gain an understanding of the background of our students and to better match our students with faculty members.
|Screen Resolution||800×600 (minimum); 1024×768 (recommended)|
|Internet Browser||Firefox 4, Internet Explorer 9, Safari 5, Google Chome 11, Opera 9|
|Internet Connection||Broadband (cable or DSL) connection required|
|Software||Word processing software, Adobe Reader|
|Other||Access to a scanner|
Students must have basic computer knowledge and internet navigation skills in order to complete the course. Students should have access to a computer with Window 7 or higher in order to access the required program resources and to ensure optimal performance. Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
Please note that CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website, we do not provide technical support for internet and/or basic computer use.
Application Process Requirements
CHA Learning only accepts online applications, this allows us to be efficient in how we respond to students. You will receive instructions to upload your application documents after you have paid the tuition.
File Types for Application Documents:
Please ensure the filename for each application document includes the document name, your first initial and your last name (e.g. resume_asmith.doc). This way CHA Learning will be able to quickly identify your application documents. Upload your documents in the following formats:
- Microsoft Word
Submitting your Application:
You must submit all of your application documents at the same time, failure to do so will indicate an incomplete application. Please note attachments cannot be modified once submitted
The Governing for Quality and Patient Safety Series consists of the following five units and topics:
Unit 1: The Health Care Environment as It Relates to Quality and Safety
1. External Environment
2. The Changing Financial Landscape
3. Government Requirements
6. Labour Force Trends
7. The Role of the Physician
8. Demand Pressures on Health Care
9. Growing Attention to Quality in Health Care
Unit 2: The Board’s Role in Quality and Patient Safety
1. Legal Background
2. Board Structure, Competence and Knowledge
3. The Quality and Safety Plan
4. Spending Time on Quality
Unit 3: Measuring and Monitoring Performance for Quality
1. Understanding and Selecting Indicators
2. Setting Quality and Safety Targets
3. Tracking Performance
Unit 4: Reporting on Performance
1. Why Performance Reporting Is Crucial to Governance
2. Understanding Accountability and Its Link to Performance Reporting
3. Reporting to the Board
4. Dialogue with Patients and Their Families
5. The Accreditation Process
6. Public Reporting
Unit 5: Achieving a Culture of Quality and Safety
1. Culture and Its Importance to Quality and Safety
2. Getting the Building Blocks in Place
3. Making Quality and Patient Safety a Highlight of All Governance Processes
4. Changing Culture: The Experience of Four Organizations
Grading and Credits
The Governing for Quality and Patient Safety Series includes:
- 5 units
- 3 Quizzes
- 2 written assignments
- 1 final project
- 2 webinars
- An ongoing discussion forum
You need to earn 60% or greater on your final exam grade and your overall course grade in order to pass this course.
Location of Quizzes, Assignments and Final Project
Quizzes, assignments and the final project are found online through the CHA Learning Gateway
Students receive a course certificate in Governing for Quality and Patient Safety issued by HealthCareCAN upon successful completion of the course.
Canadian College of Health Leaders (CCHL)
Attendance in this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 7.5 Category II credits toward their maintenance of certification requirement.
Laurie’s 30 year professional career was spent primarily in information technology and business consulting. As a partner in one of the world’s largest professional services firms, her clients spanned both the public and private sectors and included organizations of all sizes. Her long-time interest in the healthcare field drove her later career to focus her consulting on this sector and she also spent several years as an executive in a provincial crown corporation delivering e-health solutions.
Laurie has served in a volunteer capacity as a Trustee of University Health Network (UHN) from 1999-2013, serving on both the Quality Committee and the Finance and Audit Committee, and continues to sit as a non-Board member of the UHN Quality Committee of the Board.
Laurie’s perspective on healthcare integration and quality improvement is broadening from acute care into other sectors of healthcare delivery as she has recently joined the Boards of the Toronto Central Community Care Access Centre and Holland Bloorview Children’s Rehab Hospital. She also serves as part-time faculty for the Canadian Patient Safety Institute.
Laurie has a B. Commerce and is a Certified Management Accountant and is a Fellow of CMA Canada.
Joan Dawe is the Past Chair of the Board of Trustees of Eastern Integrated Health Authority (2004-2009) and a former Deputy Minister of the Departments of Health and Community Services and Social Services / Human Resources and Employment with the Government of Newfoundland and Labrador. She was a recipient of the 2001 Public Service Award of Excellence in Newfoundland and Labrador and the 2004 recipient of the Canadian Healthcare Association’s Distinguished Service Award.
A nurse by training, Joan has held senior executive positions in hospital administration, regional health planning, and has served in governance roles with numerous health organizations at local, provincial, and national levels for the past 38 years.
Click here for Joan’s full biography.