Health Services Management Program
CHA Learning will not be offering this program as it currently exists in Fall 2017. This program is currently under assessment and we will have more details about the next version in Spring 2017. We do offer different Management Specific programs, consider reviewing information about the following:
Do not hesitate to contact us at: email@example.com for more information.
Health Services Management (HSM) is for middle and senior managers in health services facilities, organizations and agencies who wish to expand their knowledge of, and skills in, health administration. It provides a solid introduction to health services management at the senior level and a broad base for further professional and career development.
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CHA Learning will apply a $100.00 tuition discount only if students have paid the application fee, submitted all application documents by May 18th and have been accepted and paid tuition by June 13th, 2016. See the CHA Learning Academic Calendar for more details.
The Health Services Management Program is a two year program that begins in September each year and follows an academic calendar. A program schedule with the important deadlines for assignments, major papers/project and examinations is provided to students at the beginning of the year.
The conceptual framework for Year One of the Health Services Management program is the continuum of health services.
The compulsory components for Year One include:
- Seven study units
- Seven unit assignments
- One Leading Practices paper
- Webinar Quizzes
- Final examination
Year One Study Units
- Canada’s healthcare system: origins and development
- The healthcare system in transition
- Professionals in health services
- Acute care services
- Community-based services
- Home Care
- Facility-based long-term care
In Year Two of the HSM program, students will enhance their management skills and leadership capabilities. The four pillars of management: planning, organizing, controlling and leading are explored from a healthcare perspective. Leadership, using the LEADS leadership capabilities framework, is woven throughout the program to increase your effectiveness as a leader in health services. The Health Services Management Year Two program is the same as the Long-term Care Management Year Two program.
The compulsory components of Year Two include:
- Eight study units
- Eight unit assignments
- One Leadership project/paper
- Final examination
Year Two Study Units
- Planning and the internal environment
- Planning and the external environment
- Compliance with standards
- Organizing and staffing
- Controlling information and financial systems
- Controlling and quality management
- Managing change
All program components and examinations are accessed and completed through The Gateway, the online learning system.
You may apply for the Health Services Management program if you are currently working or have recently worked in a healthcare organization in a managerial position, preferably in a senior management role.
Required Application Documents
The following are mandatory submissions which must accompany your application to the Health Services Management program:
- Your current resume
- A non-refundable application fee, payable to HealthCareCAN (see Administrative Fees)
English is the language of instruction for all CHA Learning courses. In order to be successful in the course work, English proficiency is required and it is essential that students be competent reading, writing and speaking English. It is therefore expected that all written assignments submitted as part of the course work show proficiency and clarity. Course work submitted that does not meet the level of proficiency and clarity required may be returned for revision, or may not meet the standards to achieve a passing grade. CHA Learning’s standards for English proficiency are outlined below.
Completion of a minimum Canadian grade 12 English, or equivalent, as assessed by a formal education assessment (e.g. World Education Service). Applicants who do not have grade 12 English or higher must show proof of English proficiency, at or above the following standards:
- Canadian Academic English Language Assessment (CAEL) with a minimum 60 overall band
- Test of English as a Foreign Language (TOEFL) Internet Based Testing (IBT) with a minimum overall score of 80 (minimum score of 20 in each category)
- Canadian Language Benchmark Assessment (CLBA) with a score of 8 in all sections
- International English Language Testing System (IELTS) Band 6 or higher
Prospective students must submit all required application documents online before their application is reviewed. All required application documents must be received by the application deadline date.
|Screen Resolution||800×600 (minimum); 1024×768 (recommended)|
|Internet Browser||Firefox 4, Internet Explorer 9, Safari 5, Google Chrome 11, Opera 9|
|Internet Connection||Broadband (cable or DSL) connection required|
|Software||Word processing software, Adobe Reader|
|Other||Access to a scanner|
Students must have basic computer knowledge and internet navigation skills in order to complete the course. Students should have access to a computer with Window 7 or higher in order to access the required program resources and to ensure optimal performance. Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
Please note that CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website, we do not provide technical support for internet and/or basic computer use.
CHA Learning only accepts online applications, this allows us to be efficient in how we respond to students. Students will receive instructions on how to upload application documents after the application fee has been paid and processed. Please allow up to 7 business days for the payment to be processed.
File Types for Application Documents
Ensure the filename for each application document includes the document name, your first initial and your last name (e.g. resume_asmith.doc). Upload your documents in on of the following formats:
- Microsoft Word or
Submitting your Application
Applicants must submit all application documents at the same time, failure to do so will indicate an incomplete application. Please note attachments cannot be modified once submitted
Students must purchase textbook(s) for the Health Services Management program. Information on the required textbook(s) will be provided to the students.
All other program materials are available through the CHA Learning Gateway, the online learning system.
The Health Services Management program is divided into two years, with seven study units in Year One and eight study units in Year Two.
Unit 1: Canada’s Healthcare System Origins and Development—Objectives
- Distinguish between federal and provincial/territorial responsibility for health services
- Trace the development of Canada’s publicly-funded universal health insurance
- Contrast funding arrangements for Medicare before and after 1977
Unit 2: The Healthcare System in Transition—Objectives
- Identify deficiencies of Canada’s universal health insurance system which precipitated health reform
- Describe basic tenets of health reform in Canada
- Analyze current challenges to Medicare including that of the one-tier versus two-tier debate
Unit 3: Professionals in Health Services—Objectives
- Identify and describe the evolution of the dominant groups among the health professions
- Highlight and discuss key issues pertaining to these groups and to allied health professionals
- Explain the make-up and raison d’être of the multidisciplinary team
Unit 4: Acute Care Services—Objectives
- Describe the conditions which precipitated downsizing, conversion, and closures of Canadian hospitals
- Identify management strategies which have facilitated these processes
Unit 5: Community-based Services—Objectives
- Contrast the development of long-term care services in Canada with that of acute care services
- Describe the origin and scope of community-based services
- Discuss the mandate of the most common types of community-based services
Unit 6: Home Care—Objectives
- Identify conditions which led to dramatic developments in home care in the 1980s and 1990s
- Name three models of home care and illustrate typical services of each
- Describe the systems aspects of home care services in Canada
- Identify, and describe, four current challenges to the provision of home care
Unit 7: Facility-based Long-Term Care—Objectives
- Describe the variety of clients in facility-based long-term care
- Contrast current standards in Canada with those in the 1970s
- Explain why the continuum of care is a pertinent concept in facility-based long-term care
- Identify and discuss five major issues in facility-based long-term care
Unit 1: Planning and the Internal Environment—Objectives
- Recognize that establishing the organization’s mission and strategic plan, in cooperation with the Board, is a priority activity of senior health services managers
- Relate the allocation of resources to strategic planning and identify sources of conflict in this area
- Identify types of information critical to the Board in making effective decisions
- Further the organization’s interest in technology and facility development while acting prudently and with restraints
Unit 2: Planning and the External Environment—Objectives
- Describe the impact of political decisions and “politics” in general on your organization and the potential to influence foregoing
- Scan the horizon to identify health-related developments which will affect health and healthcare
- Identify practices of senior health services managers which are in keeping with expectations regarding contributing to the “healthy community”
- Apply basic principles governing public relations and identify affordable public relations activities
Unit 3: Compliance with Standards—Objectives
- Determine the expectations of bodies which fund your organization with respect to complying with standards
- Describe the contribution of professional standards to health professionals and their clients, and the shift to umbrella legislation
- Explain the rationale behind accreditation of healthcare organizations in Canada and note challenges to your organization
- Describe significant differences, key principles, and current issues with respect to ethics and the law
- Identify the legal basis of employment and labour relations and describe measures to promote harmonious and correct relations
Unit 4: Organizing and Staffing—Objectives
- The contribution of early theorists to organizational design
- The evolution from traditional to contemporary thinking in organizational design
- The considerations in deciding how to structure an organization
- The responsibility of senior managers with respect to staffing and the staffing process
Unit 5: Directing—Objectives
- The five principal components of directing as a senior management function
- The participative/democratic approach to leading and managing
- The contributions to management thinking of motivation theorists
- Common communication and decision-making models, and their relevance to the modern organization
Unit 6: Controlling and Information and Financial Systems—Objectives
- Organizational control from the broad perspective
- The control process and characteristics of effective control
- Facilitation of control by information systems
- Their organization’s budget and financial controls
Unit 7: Controlling and Quality Management—Objectives
- The relationship between control and quality management
- The evolution of thinking within healthcare with respect to achieving quality
- Quality related achievements in healthcare
- Nurses’ concerns related to quality and safety of care
Unit 8: Managing Change—Objectives
- Organizational change as a staged process
- Instituting organizational change from the perspectives of systems thinking, visioning, change champions and change agents, and dealing with resistance
- The concepts of the learning organization and knowledge management in relation to managing change
- Change in individual healthcare organizations within the context of change in the healthcare system
- Need for managers, and acknowledging the “human” in human resources, as constants in organizational change
Grading and Credits
Grades for each of the components of Year One of the program are weighted as follows:
|7 Unit Assignments||60%|
|Leading Practices Paper||15%|
Grades for each of the components of Year Two of the program are weighted as follows:
|8 Unit Assignments||64%|
|Leading Practices Paper||20%|
To achieve a certificate in Health Services Management:
- Students must complete all components of the program
- Students must achieve 50% on each of the unit assignments
- Students must achieve 50% on each of the final examinations
- Students must achieve an overall grade of 60% in each year of the program
Due Dates for Program Components
- The program follows an academic calendar and assignments are to be completed by the deadlines provided
- A program schedule is available at the beginning of the academic year which includes all assessments and their due dates
Students receive a program certificate in Health Services Management issued by HealthCareCAN upon successful completion of the program.
Second Certificate Option
Graduates of the Health Services Management program may obtain a certificate in Long-Term Care Management by completing only Year One of the Long-Term Care Management program. For more information on the Second Certificate option, click here.
Graduates of the Health Services Management program are eligible for credits toward the Bachelor of Health Administration degree at Athabasca University (www.athabascau.ca). Athabasca University is a publicly funded institution of the Province of Alberta that reports to the government through the Minister of Advanced Education and Career Development. It offers a wide range of programs through distance education.
Canadian Health Information Management Association
Members of the Canadian Health Information Management Association (CHIMA) who obtain a Certificate in Health Services Management from HealthCareCAN receive 5 credits to be applied toward CHIMA’s mandatory Continuing Professional Education (CPE) program.
Canadian College of Health Leaders
The Canadian College of Health Leaders (CCHL) recognizes Health Services Management graduates and offers a reduced fee for those who wish to apply to the Certified Health Executive (CHE) program offered by CCHL. For more information, please contact the College at www.cchl-ccls.ca.
The Agnew Peckham Award In Honour of Ron McQueen
Awarded annually to the Health Services Management, Year One student who achieves the highest grade on the program’s “Leading Practices” paper.
The Agnew Peckham Award in Honour of Arthur Peckham
Awarded annually to the Health Services Management, Year Two student who achieves the highest grade on the “Leadership in Health Services” initiative and report.
“I found the Health Services Management curriculum to be thorough and challenging; the study units provided a detailed overview of our healthcare system and its components from the beginning up to the present day. I was introduced to current issues and trends and was encouraged to think about the future of our publically-funded universal healthcare system. My education consultant was experienced and knowledgeable and was an excellent resource to ask questions, provide direction, and offer critical feedback. Overall, I have a deeper understanding of how our healthcare system was created, how it functions, and what each of the various components does. The education I received has helped me to more clearly understand my role and responsibility in the larger spectrum of healthcare.”
Health Services Management Graduate