Quality Improvement Seminar & Coaching Series
An interactive, online seminar series with personal and group coaching devoted to helping you tackle complex healthcare quality improvement projects
This small group, live, online and interactive seminar series combines theory with interactive discussion and coaching to enhance your understanding and application of quality improvement and complexity science to your real environment and actual initiatives. Participants will learn how to shift their approach to deeply engage those involved in improvement initiatives to develop solutions that work and can be sustained in any environment, even within challenging cultural contexts. This hands-on series will help you address problematic barriers which prevent healthcare professionals from successfully implementing and sustaining change, with the help of an expert faculty coach.
Why take this series?
Quality improvement and cultural change are difficult to implement and sustain. We will help you achieve success by teaching you to become skilled at applying complexity science and liberating structures and coaching you as you apply it to your own healthcare initiatives.
Complexity Science can help you if:
- You are trying to tackle a complex, challenging or seemingly impossible quality improvement or patient safety problem
- Previous attempts at implementing an initiative have failed, stalled or have not been sustained
- You are having difficulty getting ownership and engaging staff or key groups
- You are frustrated with conventional methods of engagement, quality improvement and project management.
Who is this course for?
Any healthcare professional responsible for implementing a quality improvement or patient safety initiative and who wants support from peers and experts to promote success.
- Limited enrollment: Maximum 15 participants for the whole seminar series
- Special Introductory Price: $899
- Foundational knowledge of quality improvement theory and techniques
- Responsibility for a quality or patient safety initiative in a healthcare organization
Registration is currently unavailable for this series, please contact CHA Learning at email@example.com for more information and to be added to the waitlist
Cancellation Policy: Due to the nature of this program, CHA Learning cannot issue refunds for registration in this program.
Registrations are transferable and substitutions may be considered up until 48 hours before the event and subject to availability of another session, registrations can be deferred to another date or transferred to another course or program.
HealthCareCAN reserves the right to cancel or reschedule the course subject to minimum registrations. In the case of course cancellation registrants will be notified by email and be offered the choice of a full refund or to transfer their registration to another course.
- Nine small-group seminars with engaging instruction.
- Real-life stories from the field about novel applications of Liberating Structures
- Scheduled and on demand online interaction with faculty and peers
- Personalized coaching tailored to your needs
- Opportunities for ongoing discussion about current challenges and successes
Using your own healthcare initiative or project, you will:
- Understand the concepts of complexity science and liberating structures and how they relate to patient safety and quality improvement
- Apply complexity science and liberating structures frameworks to move your personal project forward sustainably
- Develop measurement plans for project leads, leadership and front line teams
- Implement practical strategies and tools to guide improvement work that focus on building a shared vision and commitment to change and foster sustainability
Project examples could include:
falls prevention initiatives, pressure ulcer prevention, bedside hand-off improvement, hand hygiene compliance, improved team communication, patient engagement initiatives, etc.
Key Seminar Topics:
- Complexity science – In complex systems the whole is different than the sum of its parts. Understanding and embracing the complexity of healthcare and implementing solutions that reflect this complexity offers the possibility of transformation in a novel way.
- Liberating Structures –these methods help teams discover that by focusing on small changes in routine interactions, conventional patterns in how people work together can be disrupted leading to significant change.
- Engaging front-line staff or specific groups and capturing buy-in – A key aspect of this work is that it involves using front-line staff to drive change from the bottom up. Everyone who works in patient care is targeted so that the approach is effective across all levels of the hospital team,
- Fostering resilience – understanding resilience and how to build resilient teams is a key factor in an environment of constant change and adaptation with direct impact on quality and safety
- Implementing change and ensuring sustainability
- The impact of culture -learn how embracing culture rather than pushing against it can unleash creativity and solution building
Grading and Credits
This program will run over approximately 9 months, with one seminar per month and opportunities for interaction and coaching in between, while participants apply principles learned to their initiatives or projects.
Participants must attend all seminars to achieve their certificate. Each seminar will last approximately 60 minutes and begin at 1pm EST.
Leah Gitterman, MHSc
Leah is a skilled facilitator, coach and mentor who brings considerable energy and enthusiasm when working with her clients to enable them to achieve uncommon results.
Leah began her career as an epidemiologist in infection prevention and control at the University Health Network (UHN) in Toronto Canada and is a Certified Patient Safety Officer through the Canadian Patient Safety Institute (CPSI). In this role she has worked with organizations in Canada and abroad to help protect patients from healthcare associated infections.
She began her coaching career in 2010 as a Crossfit gym owner and coach of competitive athletes. Leah herself is a former marathon runner and is currently a world-ranked power lifter.
In performing these dual roles, Leah came to realize that what was missing from her healthcare work was enabling and encouraging teams to bring about positive change, aspects that were key to athletic coaching. She began to move away from education-based quality improvement approaches and towards those that focused on empowerment. This led to Leah becoming a pioneer in the use of complexity science-based approaches, including ‘Positive Deviance’ and ‘Front Line Ownership’ to help individuals and teams tackle complex challenges both inside and outside of healthcare.
Leah is currently a Senior Consultant and Manager of UHN-based Ignite Consulting, and works internationally with clients to help improve patient safety and team dynamics. Clients have included Canadian healthcare organizations, CPSI, Excellus Blue Cross Blue Shield and the Maryland Patient Safety Center in the United States and the Health Services Executive in Ireland.