About the Organization
The North York Family Health Team (NYFHT) is composed of a multidisciplinary team of Registered Nurses, Social Workers, Registered Dietitians, Nurse Practitioners, Pharmacists, Case Workers, Child and Youth Workers, Chiropodists, Physician Assistants and Family Physicians. Associated with the Department of Family & Community Medicine at North York General Hospital and the University of Toronto, NYFHT provides services to over 75,000 patients, guided by a vision to “Enhance primary healthcare, interdisciplinary learning, and clinical research to improve the health of [its] diverse patient population.”
About the Role
As NYFHT’s new Executive Director, you will be accountable to the Board of Directors for the successful leadership and management of the NYFHT, according to the strategic direction set by the Board. Reporting to the Chair of the Board, you will collaborate with the Board and the Medical Director in developing a vision and strategic plan to guide the organization, and act as a professional advisor to the Board on all aspects of NYFHT’s activities. This will include identifying and assessing internal and external issues that affect NYFHT and informing the Board accordingly, as well as conducting official correspondence on the Board’s behalf.
As a skilled relationship builder, you will foster effective teamwork among the Board, the Medical Director, and your office, and between yourself and staff, while also managing the relationship with physician members. You will play a key role in system integration work alongside the North York Toronto Health Partners to improve health care in North York.
This leadership mandate covers accountabilities including operational, program, financial, and human resources planning and management. In this role, you will develop an operational plan incorporating goals and objectives that work towards the strategic direction of the organization. You will oversee the efficient, effective day-to-day operation of NYFHT and its staff, and ensure it meets the expectations of patients, the Board, and the funder. As a dynamic and strategic leader, it will be your responsibility to draft Board policies for approval, develop and implement organizational policies and procedures, review existing policies on an ongoing basis, recommend changes and ensure that patient information is securely stored.
Committed to excellence, you will focus on patient care and patient experience while you oversee the planning, implementation, and evaluation of NYFHT programs and services, ensuring that they contribute to the organization’s mission and reflect Board priorities. A part of the process will be monitoring day-to-day program and service delivery to maintain or improve quality.
In an environment where funding needs to be carefully managed, you will work with staff and the Board’s Finance Committee to prepare a comprehensive budget, research funding sources, and support funding proposals to increase resources. Experienced in financial management, you will ensure sound bookkeeping and accounting procedures are followed at all times, administer organizational funds within budget, monitor the monthly cash flow, and provide the Board with comprehensive, regular reports on revenues and expenditures, while ensuring that NYFHT complies with all Ministry directives and corporate legislation, i.e., audits. With experience in risk management, you will identify, evaluate, and mitigate risks to the organization’s people, property, and finances, and implement measures to control further risks.
As a problem-solver with human resource management knowledge and experience in non-profit organizations, you will determine staffing requirements to meet organizational management needs for successful program delivery. You will also oversee the implementation of HR policies, procedures, and practices. In alignment with the organization’s culture and all relevant legislation and regulations, you will establish a positive, healthy, and safe work environment. Focused on fostering teamwork and a positive work culture, you will implement a performance management process and ensure that staff are equipped with the appropriate orientation, training and coaching to help further NYFHT’s mission.
To be considered for the role of Executive Director, you will hold a master’s degree in Health/ business-related field, or you will have considerable relevant experience. A Certificate of Competence related to Professional Affiliation (where applicable) is preferred.
Knowledge and Skills
To be successful in the role of Executive Director, you will have:
- Knowledge of leadership and management principles as they relate to non-profit organizations
- Experience at a senior executive/management level of five or more years
- People and team management skills, with solid decision-making capability
- Experience in patient management and patient care
- Knowledge of volunteer boards and board governance principles
- Knowledge of human resources management
- Knowledge of financial management and risk management
- Knowledge of program/project management
- Experience in primary care
- Experience working in health care system integration
- Experience working with community-based agencies and organizations
- Experience dealing with government funding sources such as the Ministry of Health
- Experience in or knowledge about IT and cybersecurity considered an asset
The NYFHT is committed to maintaining a culture of mutual respect, accountability, confidentiality, and collaboration. The NYFHT will make a determined effort to ensure effective communication and build positive relationships with patients, staff, and partners.