Quinte Health Care (QHC) is a progressive and integrated system of four hospitals working with our partners to provide exceptional care to our local communities. Care is provided through four hospitals – Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital, and Trenton Memorial Hospital – and includes four emergency departments, operating rooms at three hospitals, a rehabilitation day hospital, children’s treatment centre, ambulatory care clinics, community mental health programs, and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation, and surgery. To learn more about Quinte Health Care, please visit our website at www.qhc.on.ca.

The Position

Reporting to Vice President of his/her portfolio, the Program Director is a corporate clinical program leader who works in partnership with a Medical Director to lead a specific clinical program. The Program Director has accountability for the development, management, evaluation and continuous improvement of quality patient care services.

The Program Director of Diagnostic & Laboratory Services has overall accountability for Diagnostic & Laboratory Services across all four sites of Quinte Health Care. Diagnostic Services encompasses Diagnostic Imaging, Nuclear Medicine, OBSP, Laboratory Services, Cardiopulmonary Services and Infection Control. The Director is responsible with the assistance of clinical managers for the supervision of 180 FT(e) employees. The incumbent oversees projects within the portfolio while utilizing a continuous improvement orientation. The program director also oversees technology purchases and imaging informatics, has accountability for operating and capital budget development and ongoing fiscal outcomes, provides mentorship to the team and cultivates a customer service approach with management and front line staff in Diagnostic Services.

The Program Director provides leadership to a multi-disciplinary team of professionals within the program, fostering an environment of learning and individual growth. Other key responsibilities include the development of short and long term goals and objectives for the program and implementing corporate goals in conjunction with QHC strategic priorities and standards of care.

Key leadership initiatives for the Director will be to:

• Plan, direct and execute the overall administrative and technical operation of Diagnostic & Laboratory Services;
• Work closely with the Medical Director of Diagnostic Imaging and Laboratory Medicine to further goals and objectives for the Diagnostic Services program;
• Prepare operational and capital budgets for Diagnostic & Laboratory Services;
• Utilize benchmarking and other tools to ensure efficient and effective high quality services are provided;
• Accountable for meeting corporate and other provincial performance expectations such as wait times;
• Prepare Requests for Proposals, evaluate capital equipment, supplies and purchases including the installation of or introduction of new products, procedures and equipment;
• Liaise with regional partners in respect of equipment procurement, imaging informatics, development of monitoring indicators, succession planning, staff retention and recruitment, staff education and communications;
• Has responsibility to work in concert with Information Systems towards the common goal of the EHR (Electronic Health Record) and to further development of the hospital information system;
• Has overall responsibility to ensure appropriate policies and procedures are in place and are revised on an ongoing basis;
• Mentors and supports the customer service initiative across Laboratory and Diagnostics;
• Directs, thorough investigation and resolution of patient complaints, adverse events and patient and staff incidents.

The Candidate

The ideal candidate brings a minimum of 4-5 years of progressive management experience and has a Masters prepared, and a certificate of Registration in good standing from the healthcare regulatory college representing their profession (e.g. CMLTO, CAMRT); multi-site organization. This leader will have a broad knowledge of overall hospital structure, operating policies/procedures and decision making processes. Our ideal candidate will also have excellent interpersonal skills with a strong orientation to staff and team growth and development. The successful candidate will have financial accountability and the ability to recommend annual operating and capital budget for the program. This visionary leader will demonstrate the ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation.

To explore this opportunity further, please e-mail your resume to Jessica Manlow at humanresources@qhc.on.ca or apply directly at www.qhc.on.ca/management-supervisory-careers.php.