Supervisor, Emergency Preparedness and Security Services

Join Northeastern Ontario’s Health Care Leaders!

A dynamic and growing health care environment awaits you in Sudbury, Ontario. Surrounded by provincial parks and with 330 lakes, Greater Sudbury has over 165,000 residents and is a rich mix of urban, suburban, rural and wilderness environments that offer something for everyone. Just a one hour flight or four-hour drive north of Toronto, here you will experience the balance of a supportive and challenging career environment and a comfortable and affordable lifestyle, right in the heart of Northern Ontario’s largest city.

Health Sciences North (HSN) is seeking an innovative leader for the Full-Time Permanent position of Supervisor, Emergency Preparedness and Security Services to provide leadership in the day-to-day operations of the Security Services and develop, plan, implement, and evaluate security and parking-related activities for HSN.

The ideal candidate will have a minimum of a two (2) year Diploma in Police Foundations or equivalent, from an accredited college and a current License as an Ontario Security Guard. We are looking for someone with a minimum of three (3) years’ experience working in a Security department within a health care environment or the security industry and minimum of five (5) years’ recent experience working in a leadership/supervisory role. Candidates that possess a Bachelor’s Degree in Law and Justice, Emergency Preparedness, or in a related field from an accredited university and experience participating in emergency responses in a health care environment are preferred. 

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description below. 

We offer competitive salary and vacation, extended health and dental benefits.

HSN participates in the Healthcare of Ontario Pension Plan (HOOPP).  HOOPP, one of the leading pension plans in Canada, is a defined and multi-employer benefit pension plan, meaning it can be transferred between many organizations in Ontario. HOOPP is currently offered in over 600 organizations in Ontario. For every dollar an employee contributes to HOOPP, the employer (HSN) contributes $1.26, meaning the plan is 55% funded by the employer, and 45% funded by the employee. 

Support for all HSN employees and family members is available through our Employee and Family Assistance Program (EFAP).

Interested applicants are asked to apply directly to requisition # 3809 by August 9, 2023 at 11:59 pm on the HSN Careers Website at https://careers.hsnsudbury.ca/. 

JOB TITLE:  Supervisor, Emergency Preparedness and Security Services DATE PREPARED:   March 7, 2022
DEPARTMENT:                               Emergency Preparedness & Security DATE REVISED:   July 24, 2023
DIVISION:  Facilities Management LOCATION: RLHC
AFFILIATION: Management PAYBAND: Level 7 (Final Draft)

(Under Review)

KEY FUNCTION:  

Provide leadership in the day-to-day operations of the Security Services and develop, plan, implement, and evaluate security and parking-related activities for HSN.  

REPORTING: 

Under the general direction of the Manager, Emergency Preparedness and Security Services.

DUTIES:

  1. Act as a first point-of-contact for contracted security services.
  2. Develop, organize, monitor, and improve new or existing activities to ensure continuous process improvement in the areas of security compliance and service excellence.
  3. Organize, coordinate, and schedule the daily activities of the Security staff. 
  4. Ensure all security staff are trained, follow standard operating procedures and participate in compliance reviews and follow up.
  5. Support key human resources functions including: recruitment, selection and delivery of training.
  6. Assist with budget development and monitoring.
  7. Coordinate, monitor, and adjust security’s overarching emergency responses activities to support staff, patients, and visitors of HSN. 
  8. Work collaboratively with the Emergency Preparedness Advisor and play a key role in planning and evaluating disaster exercises.
  9. Evaluate HSN’s new parking system to seek improvements for visitor and staff access and safety; develop countermeasures related to revenue loss. 
  10. Develop and maintain electronic systems to collect, track, and report on key metrics; assist with the monitoring and adjusting of processes related to life safety systems, parking management, and client service delivery.
  11. Work collaboratively with the Building Services Supervisor team as it relates to critical infrastructure, physical plants, and life safety systems and processes to implement strategies and minimize risk.
  12. Work collaboratively with the Manager of Emergency Preparedness and Manager of IT Security and Infrastructure in specialized project management work and investigations.
  13. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
  14. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies. 
  15. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
  16. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives. 
  17. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
  18. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
  19. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
  20. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
  21. Educate and promote health, safety and wellness in the work place. 
  22. Represent the department or program on various committees and in meetings as required.
  23. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING

  1. Minimum of a two (2) year Diploma in Police Foundations or equivalent, from an accredited college.  
  2. Bachelor’s Degree in Law and Justice, Emergency Preparedness, or in a related field from an accredited university is preferred.
  3. Current License as an Ontario Security Guard is required.
  4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:  

  1. Minimum of three (3) years’ experience working in a Security department within a health care environment or the security industry.
  2. Minimum of five (5) years’ recent experience working in a leadership/supervisory role. 
  3. Experience working in a leadership/supervisory role.
  4. Experience working in data and process management.
  5. Experience working in the delivery of adult education programs and training materials. 
  6. Experience participating in emergency responses in a health care environment is preferred.

KNOWLEDGE/SKILLS/ABILITIES: 

  1. Demonstrated knowledge of security activities and legislation, workplace hazards, Prevention and Infection Control principles, and community emergency preparedness.
  2. Demonstrated time management, planning, analytical, and leadership skills.
  3. Demonstrated proficiency in public speaking and Public Relations (PR).
  4. Demonstrated ability to effectively interact and build partnerships with external stakeholders.
  5. Strong organizational skills with the ability to prioritize workload.
  6. Demonstrated discretion and maturity when handling confidential information. 
  7. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
  8. Demonstrated training, experience or utilization of lean methodology for process improvement.
  9. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
  10. Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
  11. Ability to use tact and discretion in dealing with health care providers and employees.
  12. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
  13. Demonstrated superior interpersonal and communication skills, both written and verbal.
  14. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:  

  1. Demonstrated commitment to customer satisfaction with the ability to de-escalate difficult situations.
  2. Demonstrated commitment to continuous improvement and staff involvement.  
  3. Proven ability to work independently and in a team environment.
  4. Demonstrated commitment to ongoing professional development.
  5. Demonstrated professionalism in dealing with confidential and sensitive issues.
  6. Demonstrated positive work record and excellent attendance record.
  7. Ability to meet the physical and sensory demands of the job. 
  8. Ability to travel between local sites. 

OTHER:

  1. Bilingualism is an asset.